Our Policies

Cancellations made more than 48 hours before the scheduled clean: no charge.

Cancellations made 24 to 48 hours before: 50% of the quoted rate applies.

Cancellations made less than 24 hours before, or same-day: full rate applies.

Rescheduling with 48+ hours notice is free and can be done by phone.

Recurring clients who need to adjust their schedule are handled case by case — call us first.

You do not need to be present. Most clients provide a key, lockbox code, or building access instructions.

All VeltoClean staff are police checked and fully insured before their first job.

Keys are returned after each visit unless you have arranged secure storage.

If we cannot gain access to a property and have not been notified in advance, the full rate applies.

Building access requirements for apartments and commercial properties should be confirmed before booking.

VeltoClean carries $20 million public liability insurance on every job.

All staff are covered under a workers compensation policy.

In the unlikely event of accidental damage, report it to us immediately and we will handle the claim process.

Proof of insurance is available on request for commercial clients and property managers.

Payment is due on the day of the clean unless a credit account has been arranged.

We accept bank transfer, credit card, and cash.

Commercial clients and property managers can apply for 14-day invoice terms.

A deposit may be required for large end of lease cleans or first-time bookings over $300.

Invoices are issued same-day and GST is included in all quoted rates.

All cleaning products and equipment are supplied by VeltoClean at no extra charge.

We use eco-friendly, biodegradable products that are safe for children and pets.

If you have specific product requirements or sensitivities, let us know before booking.

Our carpet cleaning uses professional hot-water extraction equipment — not domestic rental machines.